TIMELESS ASTHETICS

Refund and Cancellation Policy

1. Cancellation Policy:

  • Customers can cancel their order within 24 hours of placing it for a full refund.
  • After 24 hours, cancellations may not be possible as orders may have already been processed and shipped.

2. Refund Policy:

  • We offer refunds for products returned within 3 days of purchase.
  • To be eligible for a refund, the item must be unused and in the same condition that the customer received it. It must also be in the original packaging.
  • Customers are responsible for return shipping costs.
  • Once the returned item is received and inspected, we will send an email to notify the customer. We will also notify them of the approval or rejection of their refund.
  • If approved, the refund will be processed, and a credit will automatically be applied to the customer's credit card or original method of payment within [Z] days.

3. Non-Refundable Items:

  • Certain items may not be eligible for refunds, such as personalized or customized products.

4. Exchanges:

  • We do not offer exchanges at this time. Customers can return the original item for a refund and place a new order for the desired item.

5. Damaged or Defective Items:

  • If a product arrives damaged or defective, customers should contact us immediately to arrange for a replacement or refund.

6. Contact Us:

If customers have any questions about our refund and cancellation policy, they can contact us at [contact information].

7. Policy Changes:

We reserve the right to modify our refund and cancellation policy at any time. Any changes will be effective immediately upon posting on our website.