1. Cancellation Policy:
- Customers can cancel their order within 24 hours of placing it for a full refund.
- After 24 hours, cancellations may not be possible as orders may have already been processed and shipped.
2. Refund Policy:
- We offer refunds for products returned within 3 days of purchase.
- To be eligible for a refund, the item must be unused and in the same condition that the customer received it. It must also be in the original packaging.
- Customers are responsible for return shipping costs.
- Once the returned item is received and inspected, we will send an email to notify the customer. We will also notify them of the approval or rejection of their refund.
- If approved, the refund will be processed, and a credit will automatically be applied to the customer's credit card or original method of payment within [Z] days.
3. Non-Refundable Items:
- Certain items may not be eligible for refunds, such as personalized or customized products.
4. Exchanges:
- We do not offer exchanges at this time. Customers can return the original item for a refund and place a new order for the desired item.
5. Damaged or Defective Items:
- If a product arrives damaged or defective, customers should contact us immediately to arrange for a replacement or refund.
6. Contact Us:
If customers have any questions about our refund and cancellation policy, they can contact us at [contact information].
7. Policy Changes:
We reserve the right to modify our refund and cancellation policy at any time. Any changes will be effective immediately upon posting on our website.